Term of use

Welcome to PJP Travels & Tours (SMC) Pvt. Limited

Thank you for choosing PJP Travels and Tours for your spiritual journeys, including Hajj, Umrah, Ziarat, and Karbala tours. By using our website or services, you agree to these Terms of Use. Please read them carefully to understand your rights and responsibilities.

1. Acceptance of Terms

Your access to our website and services indicates your agreement to abide by these terms. If you do not agree, please discontinue using our services.

2. Travel Services
  • All bookings for Hajj, Umrah, Ziarat, and Karbala tours are subject to availability.
  • We reserve the right to make changes to itineraries, hotels, or transportation in case of unforeseen circumstances.
  • Accurate and complete personal details (passport, visa, contact information) must be provided during booking.
3. Payment Terms
  • A non-refundable deposit is required at the time of booking.
  • Full payment must be completed before the departure date as per the package policy.
  • Failure to meet payment deadlines may result in booking cancellation.
4. Cancellation and Refund Policy
  • Refunds are processed according to the timeline of cancellation:
    • 60 days or more before departure: Partial refund after deducting fees.
    • Less than 30 days before departure: No refund.
  • Processing fees and non-refundable deposits are not eligible for refunds.
5. Responsibilities of the Traveler
  • Ensure that all travel documents (passports, visas, etc.) are valid and up to date.
  • Adhere to the laws, customs, and religious requirements of your travel destinations.
  • Comply with group departure schedules and instructions provided by tour guides.
6. Limitation of Liability

While we strive to provide a seamless experience, we are not liable for disruptions caused by:

  • Weather, strikes, or airline delays.
  • Issues arising from third-party providers such as airlines or hotels.